Employee Spotlight: Esther Peralta | Senior Shop Manager Covent Garden

Employee Stories
June 20, 2024

An Inspiring Journey: Esther Peralta's professional growth with 2theloo

Meet Esther Peralta, the Senior Shop Manager for 2theloo at Covent Garden, UK. Since taking on this role, Esther has demonstrated remarkable dedication to maintaining high standards of hygiene, quality customer service, and team motivation. Her journey is a testament to resilience and adaptability, especially during challenging times like Brexit and the COVID-19 pandemic. In this interview, she shares her experiences, responsibilities, and what makes 2theloo a great place to work.

How did your journey with 2theloo begin, and what attracted you to your current position?

As the Manager of 2theloo in the UK, I began my journey with a clear mission: to ensure the provision of high-quality service in accordance with the schedules and demands of Covent Garden market. Operating seven days a week for approximately twelve hours a day, I was attracted to the challenge of maintaining a high standard of hygiene and customer service, while complying with British market regulations. The trust and support from 2theloo, especially being the only store operating in the UK, made me feel committed to ensuring administrative, operational, personnel, and customer service aspects were upheld at the highest level.

Can you tell us more about your responsibilities within the company?

My responsibilities include ensuring that our service meets the high standards expected in Covent Garden. This involves maintaining a high standard of hygiene, quality in customer service, and compliance with market regulations. Additionally, I focus on maintaining good relationships with all associates and parties, keeping a motivated and engaged team, and ensuring that our operations run smoothly. Administrative duties, operational oversight, and personnel management are all crucial aspects of my role.

What is your biggest challenge in your current role?

The biggest challenge in my current role has been navigating the complexities of Brexit and the COVID-19 pandemic. Ensuring that our store continued to operate smoothly during these periods required constant adaptation to changing regulations and conditions. Keeping our team safe and providing adequate service during the pandemic, while maintaining our standards of quality, was particularly challenging.

Looking at your 2theloo experience so far: what are you most proud of?

I am most proud of our team’s resilience and adaptability. Despite the challenges posed by Brexit and the pandemic, we managed to keep the store operational and continued to develop steadily. Ensuring our team’s safety and maintaining high service standards during such uncertain times is an achievement that stands out.

What makes 2theloo, in your opinion, a great place to work?

2theloo is a great place to work because of the trust and support it offers its employees. The company values its most important resource—people—and this is reflected in the way it supports and motivates its team. The constant renewal and development within the company, adapting to social changes without losing sight of our core values, make it a dynamic and fulfilling place to work.

Most important question: who is your favourite superhero, and why?

My favourite superhero is Wonder Woman. She embodies strength, resilience, and compassion, qualities that I strive to bring into my professional life. Wonder Woman’s ability to overcome challenges and her dedication to justice and equality resonate with my personal values and the principles I uphold in my role at 2theloo.